Andrew Spanyi

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Upcoming Training Courses

Organizational Change Management - BrainStorm Miami - April 6, 2022 - 13:00

Organizational change management (OCM) is needed for success with business improvement and transformational programs. This exercise based course provides insight on OCM and reorganization,...

Wednesday, April 6, 2022 - 13:00
Thursday, April 7, 2022 - 13:00

Organizational Change Management - Live Online - begins April 6, 2022

Organizational change management (OCM) is needed for success with business improvement and transformational programs. This exercise based course provides insight on OCM and reorganization,...

Wednesday, April 6, 2022 - 13:00
Thursday, April 7, 2022 - 13:00

Customer Experience Modeling, Analysis and Design - BrainStorm Miami - April 14, 2022 - 13:00

This course provides participants with the key concepts, terms, methodologies, and techniques to map, model, analyze and design customer experience.

Customer experience is receiving increasing...

Thursday, April 14, 2022 - 13:00
Friday, April 15, 2022 - 13:00

>> View all Courses

Customer Experience Modeling, Analysis and Design - Live Online - begins April 14, 2022

This course provides participants with the key concepts, terms, methodologies, and techniques to map, model, analyze and design customer experience.

Customer experience is receiving increasing...

Thursday, April 14, 2022 - 13:00
Friday, April 15, 2022 - 13:00

Customer Experience Modeling, Analysis and Design - BrainStorm Chicago - April 27, 2022 - 09:00

This course provides participants with the key concepts, terms, methodologies, and techniques to map, model, analyze and design customer experience.

Customer experience is receiving increasing...

Wednesday, April 27, 2022 - 09:00

Customer Experience Modeling, Analysis and Design - Live Online - begins April 27, 2022

This course provides participants with the key concepts, terms, methodologies, and techniques to map, model, analyze and design customer experience.

Customer experience is receiving increasing...

Wednesday, April 27, 2022 - 09:00

Organizational Change Management - BrainStorm Chicago - April 28, 2022 - 09:00

Organizational change management (OCM) is needed for success with business improvement and transformational programs. This exercise based course provides insight on OCM and reorganization,...

Thursday, April 28, 2022 - 09:00

Organizational Change Management - Live Online - begins April 28, 2022

Organizational change management (OCM) is needed for success with business improvement and transformational programs. This exercise based course provides insight on OCM and reorganization,...

Thursday, April 28, 2022 - 09:00

Digital Customer Experience - Live Online - begins April 28, 2022

Digital customer experience is the set of digital interactions between a customer and an organization which creates customer value. This course provides participants with the key concepts, terms, and techniques to deploy digital customer experience.

The generic term of customer...

Thursday, April 28, 2022 - 09:00

Customer Experience Modeling, Analysis and Design - Live Online - begins June 22, 2022

This course provides participants with the key concepts, terms, methodologies, and techniques to map, model, analyze and design customer experience.

Customer experience is receiving increasing...

Wednesday, June 22, 2022 - 09:00

Customer Experience Modeling, Analysis and Design - BrainStorm San Francisco - June 22, 2022 - 09:00

This course provides participants with the key concepts, terms, methodologies, and techniques to map, model, analyze and design customer experience.

Customer experience is receiving increasing...

Wednesday, June 22, 2022 - 09:00

Digital Customer Experience - Live Online - begins June 23, 2022

Digital customer experience is the set of digital interactions between a customer and an organization which creates customer value. This course provides participants with the key concepts, terms, and techniques to deploy digital customer experience.

The generic term of customer...

Thursday, June 23, 2022 - 09:00

Organizational Change Management - BrainStorm San Francisco - June 23, 2022 - 09:00

Organizational change management (OCM) is needed for success with business improvement and transformational programs. This exercise based course provides insight on OCM and reorganization,...

Thursday, June 23, 2022 - 09:00

Organizational Change Management - Live Online - begins June 23, 2022

Organizational change management (OCM) is needed for success with business improvement and transformational programs. This exercise based course provides insight on OCM and reorganization,...

Thursday, June 23, 2022 - 09:00

Digital Customer Experience - Live Online - begins August 24, 2022

Digital customer experience is the set of digital interactions between a customer and an organization which creates customer value. This course provides participants with the key concepts, terms, and techniques to deploy digital customer experience.

The generic term of customer...

Wednesday, August 24, 2022 - 13:00
Thursday, August 25, 2022 - 13:00

Organizational Change Management - BrainStorm Houston - August 31, 2022 - 13:00

Organizational change management (OCM) is needed for success with business improvement and transformational programs. This exercise based course provides insight on OCM and reorganization,...

Wednesday, August 31, 2022 - 13:00
Thursday, September 1, 2022 - 13:00

Customer Experience Modeling, Analysis and Design - BrainStorm Houston - September 8, 2022 - 13:00

This course provides participants with the key concepts, terms, methodologies, and techniques to map, model, analyze and design customer experience.

Customer experience is receiving increasing...

Thursday, September 8, 2022 - 13:00
Friday, September 9, 2022 - 13:00

Customer Experience Modeling, Analysis and Design - BrainStorm DC - September 21, 2022 - 09:00

This course provides participants with the key concepts, terms, methodologies, and techniques to map, model, analyze and design customer experience.

Customer experience is receiving increasing...

Wednesday, September 21, 2022 - 09:00

Customer Experience Modeling, Analysis and Design - Live Online - begins September 21, 2022

This course provides participants with the key concepts, terms, methodologies, and techniques to map, model, analyze and design customer experience.

Customer experience is receiving increasing...

Wednesday, September 21, 2022 - 09:00

Organizational Change Management - BrainStorm DC - September 22, 2022 - 09:00

Organizational change management (OCM) is needed for success with business improvement and transformational programs. This exercise based course provides insight on OCM and reorganization,...

Thursday, September 22, 2022 - 09:00

Organizational Change Management - Live Online - begins September 22, 2022

Organizational change management (OCM) is needed for success with business improvement and transformational programs. This exercise based course provides insight on OCM and reorganization,...

Thursday, September 22, 2022 - 09:00

Digital Customer Experience - Live Online - begins September 22, 2022

Digital customer experience is the set of digital interactions between a customer and an organization which creates customer value. This course provides participants with the key concepts, terms, and techniques to deploy digital customer experience.

The generic term of customer...

Thursday, September 22, 2022 - 09:00

Customer Experience Modeling, Analysis and Design - Live Online - begins November 16, 2022

This course provides participants with the key concepts, terms, methodologies, and techniques to map, model, analyze and design customer experience.

Customer experience is receiving increasing...

Wednesday, November 16, 2022 (All day)

Customer Experience Modeling, Analysis and Design - BrainStorm New York - November 16, 2022 - 09:00

This course provides participants with the key concepts, terms, methodologies, and techniques to map, model, analyze and design customer experience.

Customer experience is receiving increasing...

Wednesday, November 16, 2022 - 09:00

Organizational Change Management - BrainStorm New York - November 17, 2022 - 09:00

Organizational change management (OCM) is needed for success with business improvement and transformational programs. This exercise based course provides insight on OCM and reorganization,...

Thursday, November 17, 2022 - 09:00

Organizational Change Management - Live Online - begins November 17, 2022

Organizational change management (OCM) is needed for success with business improvement and transformational programs. This exercise based course provides insight on OCM and reorganization,...

Thursday, November 17, 2022 - 09:00

Digital Customer Experience - Live Online - begins November 17, 2022

Digital customer experience is the set of digital interactions between a customer and an organization which creates customer value. This course provides participants with the key concepts, terms, and techniques to deploy digital customer experience.

The generic term of customer...

Thursday, November 17, 2022 - 09:00

Contributions

Hyperautomation - Ballyhoo or Best Practice?

Gartner introduced the concept of Hyperautomation in 2019 as the key trend for 2020. What is it? Well, it's simply the combination of different technologies to carry out the end-to-end automation of an organization's processes by integrating technologies such as robotic process automation (RPA),...

Taking Best Advantage of Process Mining

An increasing numbers of companies are becoming keenly interested in process mining. For example, the main track of the recent “International Conference on Process Mining (ICPM 2020)” had almost 2000 registered participants. While it was a virtual event due to Covid 19 – that level of participation...

BPM Resurgence

Business process management (BPM) has been quietly undergoing resurgence as organizations gradually recognize the central role of process in digital transformation. Some industry observers have argued that process is sizzling, while others have pointed out that for BPM to achieve a renaissance it...

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