Andrew Spanyi

Profile

Upcoming Training Courses

Customer Experience Modeling, Analysis and Design - BrainStorm Houston - August 23, 2021 - 13:00

This course provides participants with the key concepts, terms, methodologies, and techniques to map, model, analyze and design customer experience.

Customer experience is receiving increasing...

Monday, August 23, 2021 - 13:00
Tuesday, August 24, 2021 - 13:00

Organizational Change Management - BrainStorm Houston - September 1, 2021 - 13:00

Organizational change management (OCM) is needed for success with business improvement and transformational programs. This exercise based course provides insight on OCM and reorganization,...

Wednesday, September 1, 2021 - 13:00
Thursday, September 2, 2021 - 13:00

Customer Experience Modeling, Analysis and Design - BrainStorm DC - September 22, 2021 - 09:00

This course provides participants with the key concepts, terms, methodologies, and techniques to map, model, analyze and design customer experience.

Customer experience is receiving increasing...

Wednesday, September 22, 2021 - 09:00

>> View all Courses

Organizational Change Management - BrainStorm DC - September 23, 2021 - 09:00

Organizational change management (OCM) is needed for success with business improvement and transformational programs. This exercise based course provides insight on OCM and reorganization,...

Thursday, September 23, 2021 - 09:00

Organizational Change Management - BrainStorm London - October 4, 2021 - 13:00

Organizational change management (OCM) is needed for success with business improvement and transformational programs. This exercise based course provides insight on OCM and reorganization,...

Monday, October 4, 2021 - 13:00
Tuesday, October 5, 2021 - 13:00

Customer Experience Modeling, Analysis and Design - BrainStorm New York - November 17, 2021 - 09:00

This course provides participants with the key concepts, terms, methodologies, and techniques to map, model, analyze and design customer experience.

Customer experience is receiving increasing...

Wednesday, November 17, 2021 - 09:00

Organizational Change Management - BrainStorm New York - November 18, 2021 - 09:00

Organizational change management (OCM) is needed for success with business improvement and transformational programs. This exercise based course provides insight on OCM and reorganization,...

Thursday, November 18, 2021 - 09:00

Digital Customer Experience - BrainStorm New York - November 18, 2021 - 09:00

Digital customer experience is the set of digital interactions between a customer and an organization which creates customer value. This course provides participants with the key concepts, terms, and techniques to deploy digital customer experience.

The generic term of customer...

Thursday, November 18, 2021 - 09:00

Contributions

Hyperautomation - Ballyhoo or Best Practice?

Gartner introduced the concept of Hyperautomation in 2019 as the key trend for 2020. What is it? Well, it's simply the combination of different technologies to carry out the end-to-end automation of an organization's processes by integrating technologies such as robotic process automation (RPA),...

Taking Best Advantage of Process Mining

An increasing numbers of companies are becoming keenly interested in process mining. For example, the main track of the recent “International Conference on Process Mining (ICPM 2020)” had almost 2000 registered participants. While it was a virtual event due to Covid 19 – that level of participation...

BPM Resurgence

Business process management (BPM) has been quietly undergoing resurgence as organizations gradually recognize the central role of process in digital transformation. Some industry observers have argued that process is sizzling, while others have pointed out that for BPM to achieve a renaissance it...

Shopping cart

View your shopping cart.