Andrew Spanyi

Profile

Upcoming Training Courses

Digital Transformation 101: Alleviating Digital Transformation Debt - Summer Session 2 - August 3, 2022 - 13:00

Foundation course for those embarking upon cultural and digital transformation journeys leveraging hyperautomation, No Code, AI, Process Mining, IoT and Blockchain with best practices & examples.

Digital...

Wednesday, August 3, 2022 - 13:00
Thursday, August 4, 2022 - 13:00

Digital Transformation 101: Alleviating Digital Transformation Debt - Live Online - begins August 3, 2022

Foundation course for those embarking upon cultural and digital transformation journeys leveraging hyperautomation, No Code, AI, Process Mining, IoT and Blockchain with best practices & examples.

Digital...

Wednesday, August 3, 2022 - 13:00
Thursday, August 4, 2022 - 13:00

Digital Customer Experience: Personas and Journey Mapping - Summer Session 2 - August 24, 2022 - 13:00

Digital customer experience is the set of digital interactions between a customer and an organization which creates customer value. This course provides participants with the key concepts, terms, and techniques to deploy digital customer experience.

The generic term of customer experience...

Wednesday, August 24, 2022 - 13:00
Thursday, August 25, 2022 - 13:00

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Organizational Change Management - Summer Session 2 - August 31, 2022 - 13:00

Organizational change management (OCM) is needed for success with business improvement and transformational programs. This exercise based course provides insight on OCM and reorganization,...

Wednesday, August 31, 2022 - 13:00
Thursday, September 1, 2022 - 13:00

Organizational Change Management - Live Online - begins August 31, 2022

Organizational change management (OCM) is needed for success with business improvement and transformational programs. This exercise based course provides insight on OCM and reorganization,...

Wednesday, August 31, 2022 - 13:00
Thursday, September 1, 2022 - 13:00

Process Modeling With BPMN - Live Online - begins September 6, 2022

Attendees will learn a structured approach to using BPMN. Their knowledge is enhanced by using a software tool to provide hands-on practice

The Business Process Modeling Notation (BPMN) is a...

Tuesday, September 6, 2022 - 09:00
Wednesday, September 7, 2022 - 09:00

Customer Experience Modeling, Analysis and Design - Summer Session 2 - September 8, 2022 - 13:00

This course provides participants with the key concepts, terms, methodologies, and techniques to map, model, analyze and design customer experience.

Customer experience is receiving increasing...

Thursday, September 8, 2022 - 13:00
Friday, September 9, 2022 - 13:00

Customer Experience Modeling, Analysis and Design - Live Online - begins September 8, 2022

This course provides participants with the key concepts, terms, methodologies, and techniques to map, model, analyze and design customer experience.

Customer experience is receiving increasing...

Thursday, September 8, 2022 - 13:00
Friday, September 9, 2022 - 13:00

Customer Experience Modeling, Analysis and Design - Fall Session 1 - September 21, 2022 - 09:00

This course provides participants with the key concepts, terms, methodologies, and techniques to map, model, analyze and design customer experience.

Customer experience is receiving increasing...

Wednesday, September 21, 2022 - 09:00

Customer Experience Modeling, Analysis and Design - Live Online - begins September 21, 2022

This course provides participants with the key concepts, terms, methodologies, and techniques to map, model, analyze and design customer experience.

Customer experience is receiving increasing...

Wednesday, September 21, 2022 - 09:00

Organizational Change Management - Fall Session 1 - September 22, 2022 - 09:00

Organizational change management (OCM) is needed for success with business improvement and transformational programs. This exercise based course provides insight on OCM and reorganization,...

Thursday, September 22, 2022 - 09:00

Organizational Change Management - Live Online - begins September 22, 2022

Organizational change management (OCM) is needed for success with business improvement and transformational programs. This exercise based course provides insight on OCM and reorganization,...

Thursday, September 22, 2022 - 09:00

Digital Customer Experience - Live Online - begins September 22, 2022

Digital customer experience is the set of digital interactions between a customer and an organization which creates customer value. This course provides participants with the key concepts, terms, and techniques to deploy digital customer experience.

The generic term of customer experience...

Thursday, September 22, 2022 - 09:00

Customer Experience Modeling, Analysis and Design - Live Online - begins November 16, 2022

This course provides participants with the key concepts, terms, methodologies, and techniques to map, model, analyze and design customer experience.

Customer experience is receiving increasing...

Wednesday, November 16, 2022 (All day)

Customer Experience Modeling, Analysis and Design - Fall Session 2 - November 16, 2022 - 09:00

This course provides participants with the key concepts, terms, methodologies, and techniques to map, model, analyze and design customer experience.

Customer experience is receiving increasing...

Wednesday, November 16, 2022 - 09:00

Organizational Change Management - Fall Session 2 - November 17, 2022 - 09:00

Organizational change management (OCM) is needed for success with business improvement and transformational programs. This exercise based course provides insight on OCM and reorganization,...

Thursday, November 17, 2022 - 09:00

Organizational Change Management - Live Online - begins November 17, 2022

Organizational change management (OCM) is needed for success with business improvement and transformational programs. This exercise based course provides insight on OCM and reorganization,...

Thursday, November 17, 2022 - 09:00

Digital Customer Experience - Live Online - begins November 17, 2022

Digital customer experience is the set of digital interactions between a customer and an organization which creates customer value. This course provides participants with the key concepts, terms, and techniques to deploy digital customer experience.

The generic term of customer experience...

Thursday, November 17, 2022 - 09:00

Contributions

Hyperautomation - Ballyhoo or Best Practice?

Gartner introduced the concept of Hyperautomation in 2019 as the key trend for 2020. What is it? Well, it's simply the combination of different technologies to carry out the end-to-end automation of an organization's processes by integrating technologies such as robotic process automation (RPA),...

Taking Best Advantage of Process Mining

An increasing numbers of companies are becoming keenly interested in process mining. For example, the main track of the recent “International Conference on Process Mining (ICPM 2020)” had almost 2000 registered participants. While it was a virtual event due to Covid 19 – that level of participation...

BPM Resurgence

Business process management (BPM) has been quietly undergoing resurgence as organizations gradually recognize the central role of process in digital transformation. Some industry observers have argued that process is sizzling, while others have pointed out that for BPM to achieve a renaissance it...

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