Ian Gotts



The evolution of process diagramming (i.e. why flowcharts are so 1980's)

Every business analyst and consultant has drawn a flowchart at some point in their career. Many probably still are.  Type "flowchart" into Google and you get 75 million results. Type "horse and cart" into Google and you get 380 million results. But the car has superseded the horse and...

What hat are you wearing? Perspectives on Business Analysis

Over the last 20 years I’ve been helping companies understand, document and drive adoption of their operational business processes. It is important to recognize there are a number of different and competing personas, each of whom believe it is THEIR process content.   So to keep things simple...

Leading vs Lagging Metrics

Digital transformation was always a 5 year plan that could be put off because it was so painful. But COVID has forced organizations to make dramatic, transformational changes in 5 months or 5 weeks. And the pace of change has not let up as organizations are evolving to stay relevant in very...

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