White Papers

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Transforming Customer Experience

The Convergence of Social, Mobile and Business Process Management To stay ahead in todays rapidly changing business environment, organizations need agile business processes that allow them to adapt quickly to evolving markets, customer needs, policies, regulations, and business models. The convergence of a trio of technologies and business practices - social computing, mobile computing and business process management (BPM) – is opening up interesting avenues for business.

Business Driven Process Management

Changing market drivers, increasing competitive pressures, global presence and rapidly evolving customer needs are placing greater pressure on businesses to streamline their processes and take control. The “B” in BPM stands for Business, and these are the people who interact with the process on a regular basis, who understand the operational limitations, and who have ideas for improving the process. There is an increasing desire among the business users to get into the driver’s seat while creating business applications. Business users want to manage the design and execution of business processes. This is especially true for business processes where IT has been unable to keep pace with changing business needs. Oracle BPM enables business users to take control and drive improvements for their processes.

Next Generation Service Integration Platform

Proliferation of mobile devices, data explosion, and cloud enablement has caused a dramatic shift in IT. Organizations need to rethink their application infrastructures to accommodate increased processing speeds, heightened security and availability concerns for their applications, all while meeting lower ed total cost of ownership. Traditional infrastructures may not be sufficient to accommodate the diversity and complexity of integrations in this new era. Oracle SOA Suite on Oracle Exalogic Elastic Cloud & Oracle Exadata Database Machine is fine - tuned all the way from the hardware to the application layer, specifically for SOA to deliver on performance, business agility, lowered total cost of ownership and faster time to market, to become the next generation IT platform. Together these solutions provide complete and best - of - breed solutions for running and integrating high performance, mission critical applications.

Industry Trends Report - Oracle BPM 11g

For years, the challenge for BPM Suite vendors has been how to match BPM’s “business-driven” promise to the technical complexity of automating core business processes. At one time, business-driven meant process analysts working with the business to create process and use case models as “business requirements” that would handed off to developers for implementation. For today’s BPM market, business-driven demands more. It means empowerment of process analysts and business users themselves to directly participate in the implementation. That requires a new generation of tools, not just for process authoring but for management at runtime, tools designed for business users. Of course, programmers and traditional IDEs continue to play a vital role in BPM.

How to Streamline and Automate IT Compliance for the Enterprise

Implementing a proactive and risk-based information technology (IT) governance, risk management, and regulatory compliance (GRC) approach enables companies to better manage compliance costs and streamline compliance and business processes through increased automation. GRC has always been an important if somewhat abstract concern to businesses, particularly companies that are publicly traded and/or in heavily regulated industries. Within the last decade, firms have developed a new and more concrete sense of urgency, as C-level leaders have been forced to address regulations such as Sarbanes-Oxley, Basel I, Basel II, and HIPAA, as well as mounting stakeholder and public demands for stronger internal controls and greater accountability.

Ensure Process Adherence and Continuous Improvement


Imagine if you could capture processing activity right at the source – the employee desktop.  Imagine if this activity could be translated into:
  • Real-time process maps for quick identification of process variances and bottlenecks
  • Personalized guidance to ensure accurate and efficient processing
  • Robust reporting showing employee efficiency in application use, productivity, idle time, and process adherence.
Download the white paper from Verint® Systems, Desktop & Process Analytics:  A Powerful Solution for Business Process Improvement, to find out how our solutions can help ensure adoption of process improvement changes and support a culture of continuous improvement.

Enabling business agility through real-time process visibility

Organizations have access to more data than ever before. However, this data is of little value if one is unable to extract intelligent information from this data .Today, what everyone needs is that data converted into meaningful information— presented in customizable, role-based dashboards and with the means to act on alerts and problem areas. Without such information, how can businesses assess their performance— both now and over time? Management today lacks reliable, end-to-end information concerning business operations, transactions and situational visibility. Highlights:

Enabling Process Intelligence Through Process Mining & Analytics

To be successful in today’s increasingly transparent and competitive business world, organizations need to provide visibility into business processes while optimizing their use of internal resources to improve business performance. Accomplishing these goals requires powerful data collection and analytical tools to gain actionable insights into business processes, systems and data.

Independent Comparison of BPM from Pegasystems, TIBCO & IBM

Lustratus Research, a leading analyst, compared BPM from Pegasystems, TIBCO & IBM to uncover the best approach to process improvement from a customer's perspective:
  • Total Cost of Ownership
  • Risk of investment
  • Time to Value
  • Overall Value

The Executive Guide to Agile BPM

A Readiness Assessment Why your Agile BPM solution must be anything but routine
For years, business process management (BPM) solutions have focused primarily on long-running, routine, and seldom-changing processes. BPM has successfully guided system integration and provided business intelligence and monitoring for a wide variety of predictable, repetitive tasks and activities.