Articles

Taking BPM applications to the next level involves more than buying a good BPM solution. The technology is important, but two things will make or break a BPM deployment. The first is creating customer value through the company's enterprise-wide business processes and the second is understanding and managing the processes at the organizational and actual process activity level. To accomplish these the mindset of the whole organization must change.

Andrew Spanyi is the managing director of Spanyi International, a consulting and training company that operates in the field of organization and process design. He has worked with executive teams at global organizations assisting them to change the way they think about their business. He is the author of ‘Business Process Management is a Team Sport, Play It to Win!’

In the BPM world, like the world in general, standards are like motherhood and apple pie. Vendors and buyers alike are vociferous in their support. After all, standards reduce the costs of vendor lock-in, simplify training and support, reduce risk of vendor failure, facilitate component integration and reuse, support interoperability of systems and processes, expand the choice of compatible technology, and promote agility in a changing world.

Barbara von Halle is the founder of Knowledge Partners, a company specializing in business rule services. Her most recent book, "Business Rules Applied" is the first book to contain a systematic approach for delivering business rules systems. It was a finalist in the 2002 Jolt Awards from Software Development Magazine.

This presentation is a case study on how a self- administered, self-insured non-profit was able to solve an archaic paperwork document problem by placing the Fund’s workflow under the control of BPM software and replacing paper folders with electronic folders and digital images of member correspondence and other documents. Smith discusses why the Fund turned to a BPM solution and how an imaging and retrieval system was integrated into its processes. Smith offered insights into the benefits the Fund experienced since implementation.