Andrew Spanyi

Profile

Upcoming Training Courses

Customer Experience Modeling, Analysis and Design - BrainStorm San Francisco - June 28, 2017 - 09:00

Managing customer experience is receiving increasing management attention, as organizations rediscover that it costs far more to acquire a new customer than to keep an existing one. While hardly a new topic, with roots going as far back as total quality management, many B2C and some B2B...

Wednesday, June 28, 2017 - 09:00

Organizational Change Management - BrainStorm San Francisco - June 29, 2017 - 09:00

Change is the heart and soul of our business environments; making sure that the workforce is ready to meet the demands of the changing work place is fundamental to ongoing business success. Yet many business change initiatives struggle in achieving success and up to 70% fail for one key reason...

Thursday, June 29, 2017 - 09:00

Customer Experience Modeling, Analysis and Design - BrainStorm DC - September 27, 2017 - 09:00

Managing customer experience is receiving increasing management attention, as organizations rediscover that it costs far more to acquire a new customer than to keep an existing one. While hardly a new topic, with roots going as far back as total quality management, many B2C and some B2B...

Wednesday, September 27, 2017 - 09:00

>> View all Courses

Organizational Change Management - BrainStorm DC - September 28, 2017 - 09:00

Change is the heart and soul of our business environments; making sure that the workforce is ready to meet the demands of the changing work place is fundamental to ongoing business success. Yet many business change initiatives struggle in achieving success and up to 70% fail for one key reason...

Thursday, September 28, 2017 - 09:00

Customer Experience Modeling, Analysis and Design - BrainStorm New York - November 8, 2017 - 09:00

Managing customer experience is receiving increasing management attention, as organizations rediscover that it costs far more to acquire a new customer than to keep an existing one. While hardly a new topic, with roots going as far back as total quality management, many B2C and some B2B...

Wednesday, November 8, 2017 - 09:00

Organizational Change Management - BrainStorm New York - November 9, 2017 - 09:00

Change is the heart and soul of our business environments; making sure that the workforce is ready to meet the demands of the changing work place is fundamental to ongoing business success. Yet many business change initiatives struggle in achieving success and up to 70% fail for one key reason...

Thursday, November 9, 2017 - 09:00

Contributions

4 Critical Factors in Digital Transformation Success

The term ‘Digital Transformation’ has taken its place in today’s business vocabulary. It’s on the lips of virtually every IT vendor, most management consultants and an increasing number of executives. Much of the buzz around digital transformation has substance. Some is just plain hype. It is clear...

Customer Experience is the key to Operational Excellence Success

A September 2015 survey of 150 Operational Excellence (Op Ex) professionals found that 38% of respondents listed Customer Experience (CX) as their number one priority in Op Ex.  That’s both good news and bad news. The good news is that nearly 4 out of 10 Op Ex professionals recognize that CSX...

What to Look for in 2017?

According to a recent article in Forbes, there’s a high level of consistency on macro technology trend predictions for 2017 by organizations such as Gartner, Forrester, Deloitte, Accenture, and McKinsey. That’s not surprising as “digital transformation” is pretty much the leading buzzword in today’...

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