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Andrew Spanyi, Founder and Managing Director, Spanyi International, Inc.and author of Operational Leadership will talk about his new book and answer your questions.
Customers are increasingly demanding higher...read more
Executive Sponsorship is so important, but organizations do it many different ways. What I find is that choosing the right sponsor, and being clear on what they do is critical. So how does your organization find sponsors at the process level and for the organization? And what critical value do...read more
I have found with my clients that there are three important things for sponsors to do: 1. Set the improvement targets for each of their BPM initiatives or projects 2. Select a strong project lead...read more
Improving enterprise processes should be done in the context of an organization’s business strategy. Demonstrating the strategic contribution these improvements make to the business can be done quantitatively by combining the BPM discipline with the Balanced Scorecard methodology. Has...read more
I have had quite a bit experience combining the BPM and BSC disciplines. It is far too easy to take on every BPM effort presented as opposed to ensuring processes truly support the direction the...read more
What should be the working relationship among the process owner, business architect, enterprise architect, performance architect and business process analyst?
Has anyone used a performance architect either as an outside consultant or as a salaried employee?
Is the performance architect role part of...read more
I want to build on what Tricia said. I think the Performance Architect needs to know about load and stress testing for the system, but equally important is to be able to help process owners and...read more
United Airlines discusses initial challenges when you start a project and the things that the tool and methodologies do to make it work. Learn how and why United Airlines chose the tool and...
Join us for this LIVE webcast to share your opinion on our 2010 editorial calendar, find out how to contribute to the Business Architecture Body of Knowledge and learn about the new benefits you...
Business Architecture is a key decision tool for organisations and could be thought of in a similar way as GPS systems—being a ‘navigation system for business’. It allows static blueprints to be...
For decades, corporate executives and department managers have complained about the frequent budget overruns and schedule delays of complex IT business planning and transformation projects. The...
As enterprises continue to deploy business architecture capabilities, the need for a consistent, cohesive understanding of business architecture is growing increasingly critical. Frameworks,...
TELUS is a leading national telecommunications company in Canada, with $8.4 billion of annual revenue and 10.4 million customer connections including 4.7 million wireless subscribers, 4.6 million...
